IC
Izak C

1 reviews | Active since Jan 2013

10 Feb 2025, 14:30

IRREGULAR CLAIMS ON VODACOM BILLING.

*****ULANT CLAIMS ON VODACOM BILLING. II normally pay R320.00 to R390.00 monthly on my Vodacom account. For January the bill sky rocket to R1 166.56. With a audit on my account i found that Vodacom added a life insurance to the amount R362.83. I did not request any life or other insurance as I have Insurance else where, I found that i Purchased 2 items to the value of R309.80 of which I do not know of. .I have never bought any thing on my Vodacom account.. I further found that 200MB auto data was added to my bill.to the value of R493.05. which is extremely expensive. I load data bundles from my bank account which is much cheaper.. So Vodacom the person responsible should brought to book and refund my account as a matter of urgency.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2025, 08:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team