Irregular Billing

I am shocked and dismayed at Vodacom inability to resolve billing inadequacies for the past six month. I have been a client of Vodacom for years, and never really have problems with my numerous contract hand phone sets. My nightmare started when I decided to move to a new house after several years residing in a flat. I have two fiber lines: One home and business fiber respectively and a one contract phone which is already paid in full. I decided to cancel my fibre in the flat and subscribe a new line for my new resident. I followed the process of cancellation to the dot, and obtain a cancellation reference number. Surprisingly, Vodacom continued to debit my account for the Fiber line that was cancelled and on top of that over-charging for the new subscription. I have tried all possible channels of communication to resolve the anomaly but to no avail. As at the time of writing this mail this irregular billing to has been debiting my account since November 2023 has continued until April 2024. I have been given a run around in my effort to resolve the anomaly. I have been to Vodacom stores on numerous time and spoken to different staff and Vodacom business lines ***, *** and *** respectively, In all instances I will spend countless hours with one staff and transferred to other staff who can not help me resolve a simple issue of billing.