MZ
Mzi Z
1 reviews | Active since Feb 2018
15 Feb 2018, 19:02
Irregular billing
Vodacom has constantly bil me hundreds of rands for out of bundle while I have data bundle. I’ve raised the issue with Vodacom and instead of solving the issue they played it low by claiming to offer me Guesture of good will by reversing their irregular billing. I’m currently sitting with a bill of R500 for out of bundle yet I’ still have data not used up. What’s more irritating is the holding time when one is trying to get of their call center, one have to hold until hang up without speaking to them. Sickening.!
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Vodacom's replyOfficial
15 Feb 2018, 21:07Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2018, 21:07
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,