Irregular and ********** data depletion on 40 Gig WiFi contract

I am totally frustrated and disappointed by Vodacoms irregular and dishonest system with regard to data depletion on the 40 Gig WiFi contract package I took in December 2019.The Day time data continues to be depleted speedily even when the only Apps open are WhatsApp and those supporting my emails . This has caused me great frustration and inconvenience as a pensioner .I have to get up to use Night Owl to do tasks requiring data . I reported this on 11 February and started to monitor usage throughput the day .If I make a short WhatsApp call over 100 mb of data get used . The usage is over 1 Gig daily on only WhatsApp and emails which is impossible. I logged escalated disputes on 2 and 18 March 2020 with no calls from Vodacom staff . I was assured I would receive a detailed breakdown of data usage from inception of contact but only received this standard dishonest response below which I'm certain is sent to everyone who disputes data depletion with no investigation done and no detailed statement of data usage provided. Sms 11 March Good day, an investigation has been completed on 08---------. Our records shows that the following contributed to your usage HTTPS, google, facebook, hangouts, whatsapp, imap Ipsec (secure log-in required), as being some of the highest contributors to the volume of data used. You can also --------.As a Goodwill Gesture, we have loaded a 1 GIG anytime data bundle............ Kind Regards Fatima isaacs

At the current rate of data depletion your 1 Gig will be depleted in a day . Now tell me how can I overuse Hangouts when I don't have or use this App. Iv been a loyal Vodacom customer for decades on airtime contracts . I was previously on a 5 Gig Telkom WiFi contract for almost 3 years with no issue. I then took a 15 Gig WiFi contract with MTN in November 2017. I really regret not upgrading this with MTN in December 2019 .I decided instead to have all my contacts with one service provider and to my great regret took out a WiFi contract with Vodacom since my 2 cellphone contracts were already with Vodacom.

I cannot endure the frustration of switching off most of my Apps in the day over the next 20 months of my contract . Be honest and transparent Vodacom if there are glitches in your system resulting in irregular data depletion.If so as an act of goodwill allow me to cancel my WiFi contract with no penalties and take a new contract with MTN..