irrate customer. no fibre connectivity

inconsiderate and helpless staff. I have been a loyal vodacom fibre customer. i have logged a call to their customer care as on the 26 October 2021 and received a reference number SR ***. I WAS PROMISED that a technician would be sent to resolve the problem. today is the 2 Of November and still no response and no technician was sent to fix a simple issue. i will never ever use this service again. I was forced to top up everytime i needed to use the internet. I am paying for internet connectivity but there is no service delivery.