1 reviews | Active since Sept 2016
Irrate Customer
<p>I had a contract with Autopage Cellular for the past 15 years and was recently handed over to Voadacom direct. Not my choice.</p> <p>I am due for an upgrade on 20th September but they informed me that I qualify for an early upgrade in August since my usage is high. I called them since the 11 August and have been pushed from pillar to post with no response. I have spoken to 2 managers, one being Tsholofelo, ref. 1 – ********** 3886 and he promised to call meback, when I called back days later, I left a message and still no call back. They said that they have to recheck my profile and get back to me because I am a new customer since I was handed over from Autopage. Their service is appalling and in this economic turmoil, should they really be turning away customers that are willing to sign a further 2 yr contract?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
