TP
Thiruna P

1 reviews | Active since Sept 2016

06 Sept 2016, 12:43

Irrate Customer

<p>I had a contract with Autopage Cellular for the past 15 years and was recently handed over to Voadacom direct. Not my choice.</p> <p>I am due for an upgrade on 20th September but they informed me that I qualify for an early upgrade in August since my usage is high. I called them since the 11 August and have been pushed from pillar to post with no response. I have spoken to 2 managers, one being Tsholofelo, ref. 1 – ********** 3886 and he promised to call meback, when I called back days later, I left a message and still no call back. They said that they have to recheck my profile and get back to me because I am a new customer since I was handed over from Autopage. Their service is appalling and in this economic turmoil, should they really be turning away customers that are willing to sign a further 2 yr contract?</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 14:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,