JW
Jenna-Lee Wessels

1 reviews | Active since Dec 2016

29 Dec 2016, 10:52

IRATE REGARDING CANCELLATION NOT DONE SINCE OCTOBER 2016

<p>I HAVE BEEN TRYING TO CANCEL MY VODACOM ACCOUNT FROM OCTOBER, I WAS DEBITED OCT AND NOV, I THEN CALLED IN AND WAS INFORMED BOTH TIMES THAT IT WAS THE LAST D/O... GUESS WHAT? I WAS DEBITED AGAIN FOR DEC... WHEN I CALLED IN THIS MORNING AND SPOKE TSHEPSO RAMAMELA SHE ADVISED ME THAT MY ACCOUT IS STILL ACTIVE!!!! I WILL HAVE THE DEBIT ORDER STOPPED!!! GET YOUR FACTS STRAIGT AND GET THIS ACCOUT CANCELLED BEFORE FURTHER ACTION WILL BE TAKEN!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply29 Dec 2016, 11:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team