Irate customer!

This is about the poor service I have received from the staff at Vodacom Cape Gate store. I took my phone in for repairs on the 27th September for a broken screen and was told by the consultant that I'd be texted a job/ref number for the repair job. I was also told that it would take between 5-7 days to repair the screen. Then 2 days later after my initial visit they called to authorize excess fee and I gave the go ahead. Not once was I ever contacted by staff from Vodacom Cape Gate to keep me informed. I never received any ref number and till now I am still waiting for my phone to be returned. I have made many calls to the store and have gone personally to enquire and was told they'd follow up and get back to me. Why did I as the customer have to be the one who does follow up!? The staff in the store is more interested in their cellphones and not their customers, who spend a lot of money at Vodacom. Something needs to be done in regards to customer service training for the staff. I will definitely be canceling my insurance with Vodacom once I've received my phone back!!