Irate Customer

I am totally unhappy with the service I have been getting from Vodacom when trying to renew my contract. I have been shifted from department to department, been on hold for up to an housr with no response, and still sit with no phone even after being told that I will receive my new phone within 2-4 working days after application.<br> I can't believe that it is such a hassle to upgrade an existing contract with a supplier that I have been supporting for 6 years now. Does Vodacom no longer value their customers ???<br> <br> Very irate customer !!!