Irate Client

on the 7th June 2024 i called Vodacom call centere and spoke to a guy by the name of Simon Raven, I wanted to cancel 2 of my contracts which were expiring, he advised that he has canceled the 1 contract and that i must call in September to cancel the other one as it is expiring in October. on the 16th September i called them to cancel that contract, Imagine my surprise when they told me that the contract has been renewed to expire in 2026. So Vodacom can extend my contract without my consent?? surely this cant be legal. I spoke to Celiwe who advised me that she has escalated the matter and will call me back. today is the 25th September and i am yet to receive that feedback from her. on the 23rd I called again to follow up and spoke to Manaka who assured me that Celiwe will call me back since she is the one who was dealing the matter, I mean how ridiculous is that. You mean to tell me no one in your call center can assist if the person dealing the query is not at work?? This is ridiculous and dissapointing, How do you people work? I require a resolution to this matter by close of business 26th September if not i will be escalating the matter further. Regards, Takalani ***