Irate client

I called in round about the 5th of January 2021 and spoke to Unolwazi Mazibuko to have my contract canceled since the initial term was over . She confirmed cancellation before I got off the phone. However this month I kept seeing the ‘bill so far’ amount still showing in my app so I decided to call and find out why and spoke to Nohlahla .She told me my contract wasn’t canceled instead the cancellation was aborted that same day in January when I initially called. She spoke to Unokwazi and told me she was on a call and she would sort it out and I’d get an SMS confirming in about 30min or so . It seems to me like the consultants are playing ping pong with my account which I won’t tolerate .Either way all I know is if this is not sorted by the end of this week with confirmation sent via email I will be contacting the Ombudsman cause I’m not paying for technical issues.