irate client

This is completely ridiculous,I have logged this complaint on Wednesday after I have waited for 5 weeks to get an update on my iPad,Vodacom came back to me with the following reference number EC-1KKP-2PBKUW and I must phone the following number ********** ,I have phoned this number and No one can give me an update,I want my iPad,I want someone to give me a call back ASAP!!!! Vodacom has damaged my device why must I phone around to get feedbac**** I am fuming at the moment with the appalling service!!! Your service sucks!! I will cancel all my contracts with Vodacom and I won’t suggest anyone to this **** company! I want my IPad back fixed like I have handed it in the first time!!