IR-0***Confirmed ********** Upgrade but handed over to VVM

A ********** account was opened with Vodacom on my name in 2016. Vodacom's ***** department concluded that this was indeed a ***** case and sent a mail to their finance department (which claims that this mail means nothing because they didn't get a workflow). What does that have to do with me? I have no idea! Months later I get handed over to the *********** VVM which is sooooo irritating that I end up paying what the say is a discounted fee of R900+ amount which I stupidly paid to get them off my back. Guess what? I the got another sms Thanking me for paying but the outstanding amount is now R2000+.

I have sent mails directly to Vodacom's employee's, went to vodaworld and sent mails to their customer service and please don't get me started on the *********** csc staff!