iPhone6 damaged beyond repairs while in care of Vodacom

<p>I handed in an iPhone 6 for a screen repair uon which I was quoted R1500 for access for the repair. I did not accept the access since I had screen insurence on the phone. 1st I was told I had no insurance, then I was told I had insurance but used it (I've been with Vodacom for 16 years, never submitted a claim), then I was told I do have but it only covers R2500, damage was R4000. I requested my contract to proof this. Contract was received and amount verified upon which I the naccepted the access of R1 500 for the repair. Month went by not response from Vodaom upon which I phone. I was told an invoice have been send but I did not respond. I asked the contact number caputed by Vodacom and the number captured was incorrect. The rectified this and resend the quote. Why ? I already accepted the R1 500.. New quote is R4 330.86??!! I phoned to find out why. iPhone suffered internal damaged after the 1st book in and Vodacom wants me to pay for the damages caused to the phone while in their care. I escalated the matter and Vodacom still says I have to pay. Phone was in 100% working order. Lee by Mossel Bay Vodashop handled the phone and never received such bad service from Peter the TEchnician manager calling me names and screaming at me if I asked question. I ask for the franchise owner details and I was refused this information. Vodacom damaged my device of which I have to pay, not willing to investigate, received the poorist of service you can get and not I have to seek legal assistance via attorney & Ombudsman. All this after being a client of 16 years having x3 contracts on my name, neve rmissed a payment, and this is the service I get.</p>