TM
Thomas M
1 reviews | Active since Dec 2010
28 May 2019, 11:10
iPhone XR eSim activation on the Vodacom network
I have an iPhone XR and am trying to find out whether it's possible, through Vodacom, to active the eSim in the phone. Vodacom Customer Care says yes, but it needs to be done at a Vodacom Store. Every single Vodacom store I have contacted tells me they cant'. Some tell me that others stores can, but they can't. Others tell me that none of the stores would be able to do it.
Can someone from Vodacom PLEASE clear up this discrepancy in the information I'm getting. What I want to know is: 1. Is it possible to activate an eSim through Vodacom on an iPhone XR. 2. If so, at which Vodacom store(s) can this be done.
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Vodacom's replyOfficial
28 May 2019, 12:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 May 2019, 12:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thomas M's updateReviewer Update
30 May 2019, 09:40Two days later and still waiting for a response other than the automated and generic "we'll come back to you in due course"...
I have in the meantime received information from Vodacom to send an email to *** for more information about eSIMs. But emails to that address bounces.
I bought the iPhone XR specifically because I was told by Vodacom that the eSIM in the phone can be activated. Perhaps it's time to return the phone.
I have in the meantime received information from Vodacom to send an email to *** for more information about eSIMs. But emails to that address bounces.
I bought the iPhone XR specifically because I was told by Vodacom that the eSIM in the phone can be activated. Perhaps it's time to return the phone.
TM
Thomas M's update30 May 2019, 09:40
Reviewer Update
Two days later and still waiting for a response other than the automated and generic "we'll come back to you in due course"...
I have in the meantime received information from Vodacom to send an email to *** for more information about eSIMs. But emails to that address bounces.
I bought the iPhone XR specifically because I was told by Vodacom that the eSIM in the phone can be activated. Perhaps it's time to return the phone.
I have in the meantime received information from Vodacom to send an email to *** for more information about eSIMs. But emails to that address bounces.
I bought the iPhone XR specifically because I was told by Vodacom that the eSIM in the phone can be activated. Perhaps it's time to return the phone.