1 reviews | Active since Aug 2018
iPhone X Warranty Avoidance
I had my iPhone X under 20cm of water for no longer than 30 sec (once) and phone konked out after 4 months. Took it in, Vodacom claimed water damage and a R13k repair bill. The phone is rated IP67 (1meter for 30mins). Surely this needs to be backed up? I'm on a Red Unlimited package, you would think this means something to them!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Dirk,
Our records show the Repair technician has tried contacting to no avail. An email was sent to you with a report and requesting an alternative number to be contacted on. You may reply directly to the repair technician for further assistance.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Dirk,
Our records show the Repair technician has tried contacting to no avail. An email was sent to you with a report and requesting an alternative number to be contacted on. You may reply directly to the repair technician for further assistance.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,