iPhone X Pre-order delivery - still waiting

Dear Vodacom,

First of all, I would like to thank you for the assistance I received from you on Tuesday. I am grateful.

I have received a waybill number on Tuesday, however up until now there is no tracking information available. Is the device sitting in the warehouse gathering dust? Has the online store department just forgotten to hand-over the device for delivery?

I am at the point where I can't actually get through to Vodacom Online Store call centre, I'm pretty sure my number was flagged. The last agent I spoke to, was quite rude and annoyed with me.

Can someone please assist in the matter, can a delivery date be assigned to my order. Can I get some sort of action please? It's not that I'm impatient, it's just that the service delivery is atrocious, there is no transparency and I feel like Vodacom has been spinning a web of lies.

Questions I would like answered:

1. Is the device I ordered actually in stock? (I won't me mad if it isn't - transparency is all I ask for). 2. When will the courier company actually collect the device from the warehouse? 3. Is there a CPT warehouse where I can personally collect the device? 4. Why is the online process so terrible? 5. Has my number been flagged? 6. Can this issue be escalated and can Vodacom actually deliver the device in a timely manner? I'm pretty sure provisions can be made for deliveries to include Saturdays and weekday hours from 17.00 - 20.00