FS
Farzana S

1 reviews | Active since Jan 2018

18 Jan 2018, 10:26

iPhone X ordered November 2017

You guys sold me a deal for an iPhone X including Solo 3 beats headphones for R1219. I have been waiting patiently for this since November 2017, I have not complained once about you not informing me that it would be late as when I phoned you informed me that you were out of stock, without informing me yourself first, I kept checking for an update.

You then eventually sent an apology of it being late in December.

It is now January, now that you have stock you want to cancel my order and reissue it at the current higher price and not the deal which you initially sold it to me for??????

I have been a loyal vodacom client for so many years. I am utterly shocked at this. Please find a solution to send me the phone at the agreed rate which we have discussed! Why is it so hard to just send the phone if you have stock?

Please help me calm down and understand this situation

Farzana **********

0
Replies (3)
Vodacom
Vodacom's reply18 Jan 2018, 13:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Jan 2018, 15:53
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,

FS
Farzana S's update23 Jan 2018, 12:52
Reviewer Update
Your response only stated exactly what my problem was with NO solution. Terrible service.