iPhone X No Delivery After 3 Weeks

Ordered an iPhone X upgrade on Black Friday and 3 weeks later Vodacom still have no idea when this will be dispatched. Usually they indicate that an item is out of stock on their website but this was not the case when I placed my order.

I could have upgraded at several different retailers (the iStore offered an iCarePlus deal), but Vodacom offer a more convenient online service which has also been very reliable in the past. This time round they look to have dropped the ball.

When I placed my order my confirmation notice (I saved the screenshot) indicated that a call centre agent would contact me shortly. This never happened and I braved their call centre queues to confirm that my order was indeed registered based on my saved order number. I have made 2 follow-up calls since and been told that they are getting daily calls from equally irate customers asking for information on when the phones will be dispatched.

Wonder if this constitutes false or misleading advertising? Plan to ask the consumer ombudsman and ICASA today.