1 reviews | Active since Feb 2017

09 Feb 2017, 11:43

Iphone - Tax Invoice

<p>Hi </p> <p> </p> <p>I accidently blocked my Iphone and is now activation locked , i have contacted Apple and they are able and willing to help me , however i need the Tax invoice to prove that the phone actually belongs to me for security purposes.</p> <p> </p> <p>My phone which is blocked as mentioned was one of my Upgrades from Vodacom (Tiekams in queenstown) i have contacted the manager that has been keeping me on a string for just over a month to obtain the Tax Invoice as when i upgraded this was not given to me.</p> <p> </p> <p>She alwyas has a story ive heard them all , from she was busy , being on leave , cant find the box , the person that filed it has left surely this isnt my problem as i am the customer , she also always promises to get back to me , ehich she never does...</p> <p> </p> <p>PLEASE HELP as my phone is compeletly useless now and Apple will on help if i submit a Tax Invoice.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,