iphone Out of box failure

<p>I upgraded my phone and contract online and received my new Iphone7+ on the 2nd of May. The ohone was returned to Vodacom's customer care centre in Menlyn on the morning of the 7th as the rear / main camera wasn't functioning at all (a known problem on these phones) It was still within the 7day grace period to be treated as an out of box failure and as such to be replaced. I was informed that the proces will take up to 7 calender days which is reasonable. Upon my request for a loan phone (I am on a Red contract) I was informed that a loan phones aren't given out with out of box failures and that I'll have to use my own phone.</p> <p>The Apple ID, Itunes and relevant accounts were then removed from the phone en the phone removed from the accounts as a replacement can only take place then and to give them full access to the phone to test. This was verified by the customer care agent at Vodacom during a telephonic conversation on the 9th.</p> <p>I haven't heard a thing from them since then up to today 15 may when I phoned to check on the progress and were informed that the phone has been returned to them as the find Apple find my phone account is still active which isn't the case.</p> <p>The agent then would have called me back with an update and this call also didn't happen.</p> <p>It is unnaceptable behavior and I want that phone replaced. This really is the worst customer care company I have ever dealt with and should this matter not be resolved to my satisfaction I will try to close my 5 contracts I have with them and move to another supplier,</p>