Iphone max pro 15 with watch

I was due for a upgrade at vodacom for a new phone on my contract.On the 25th of June was my first attempt to do a online upgrade for a iPhone pro max 15 phone with a watch 2 weeks pasted and no phone one month past no phone I called them they say I must go to a vodacom shop I went there a lady helped me and she said she do not know what is the problem because on the system shows there is that colours in the wearhouse we talked to vodacom on the telephone and they told the lady they will call me back 2 weeks pasted and did not receive any response. I then did call them again and they said no the upgrade was canceled I did not cancel the upgrade. Then I tried to do a upgrade again they gave me a tracking number two weeks past no phone. When I went online they canceled the order again. Tried again because my phone is broken and can not use it properly. Different colours that shows it is available. Two weeks pasted and the upgrade was again canceled with the same phone and everytime different colours. This is a problem and I feel they need to fix it because I am waiting now for 3 months for a phone I really wanted and everytime there is a problem and I wanted to use this phone this holiday for nice photos and videos but I think vodacom makes that Iphone looses money because of their poor online business