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tK
thato K

1 reviews | Active since Feb 2019

19 Feb 2019, 08:39

iPhone in for repairs but no response/communication for a month now.

I have insurance with vodacom(Cellsure which is now Finrite). I have sent my iphone in for repairs/replacement since the beginning of the month. firstly after a week with no response no communication with me calling everyday for status they gave me an excuse to say i have not disabled the Find my Iphone. then i made time to go immediately as i did not want any more delays to disable "Find My Phone ". I continued calling for status update. ONly when i called they send me message afterward. So unprofessional. now everytime i call for update from insurance ( ********** )i keep holding on the line for about 30 mins and the phone drops.

Vodacom has failed me. the service they gave me is unacceptable.

Please help.

0
Replies (3)
Vodacom
Vodacom's reply19 Feb 2019, 09:05
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
tK
thato K's update20 Feb 2019, 12:20
Reviewer Update
No response even after 24 hours. i had to visit vodacom world yesterday no service. This morning i called insurance and repairs im still at one place no answers.
tK
thato K's update27 Feb 2019, 12:38
Reviewer Update
contacted and still no progress. can i get this matter off my shoulders. please can i get my phone urgently. people from vodacom contacting me does not mean they are giving me any solution. its one drag after the other. ANGRY CUSTOMER