NR
Nnono R
1 reviews | Active since Nov 2022
03 Dec 2022, 08:30
Iphone Contract
Good morning, my story goes like that. My Numbers were due for upgrade. I upgraded one of my numbers which is *** with a Iphone 13 pro via telephonically. The package came with 2 months free theft cover. Unfortunetly the Iphone 13 pro was absolute. Then automatically the contract was cancelled. Then another consultant offered me Iphone 13 and the package came with 2 months free theft cover via telephonically. I waited for 4 days to be called by a consultant to confirm and agree the contract. The whole process was taking long then I decided to go to a vodacom nearby store to do an upgrade with a different number. The upgrade was successful. I took an IPhone 13. On Wednesday around 2:30 am there was house break in and theft. The ******* got in the house and stole tv, laptop and the iPhone 13. Wednesday in the morning I went to the store to claim my phone because to my knowledge the Iphone 13 has the 2 months theft free cover. Then only to realize that the phone did not have the cover. The manager asked the consultant to claim via the 2 months theft free cover only to find out it was not there. Why was this iphone not covered while the 2 other iphones came with that package.
What's worse is that the 1st dèbit will only go through on the 21st of December.
Why was this IPhone13 not covered with the 2 months theft free cover. I even has a case number.
I am getting the run around.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2022, 10:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2022, 10:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Dec 2022, 08:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have escalated your query to our Vodasure and they have provided us with feedback ,unfortunately the Theft claim is declined on the below reason.
As per the Vodacom network client never used the sim *** with the device ***. Client used the sim with the Huawei P Smart meaning that should the client had that 'Free Theft' cover the claim would have been declined due to usage.
Our terms and conditions confirms that the sim and device should be in use together in order for insurance to be active.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have escalated your query to our Vodasure and they have provided us with feedback ,unfortunately the Theft claim is declined on the below reason.
As per the Vodacom network client never used the sim *** with the device ***. Client used the sim with the Huawei P Smart meaning that should the client had that 'Free Theft' cover the claim would have been declined due to usage.
Our terms and conditions confirms that the sim and device should be in use together in order for insurance to be active.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2022, 08:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have escalated your query to our Vodasure and they have provided us with feedback ,unfortunately the Theft claim is declined on the below reason.
As per the Vodacom network client never used the sim *** with the device ***. Client used the sim with the Huawei P Smart meaning that should the client had that 'Free Theft' cover the claim would have been declined due to usage.
Our terms and conditions confirms that the sim and device should be in use together in order for insurance to be active.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We have escalated your query to our Vodasure and they have provided us with feedback ,unfortunately the Theft claim is declined on the below reason.
As per the Vodacom network client never used the sim *** with the device ***. Client used the sim with the Huawei P Smart meaning that should the client had that 'Free Theft' cover the claim would have been declined due to usage.
Our terms and conditions confirms that the sim and device should be in use together in order for insurance to be active.
Regards
Vodacom Consumer Website Team
Best regards,