DC
Dylan C

1 reviews | Active since Sept 2012

13 May 2015, 11:40

iPhone Bendgate issue, huge repair bill

Purchased a iPhone 6 from Vodacom after hearing about bending issues of the iPhone 6 assuming it wouldn't happen to me. After a few weeks I noticed the phone had bent by being in my pocket, this never happened to my Samsung Galaxy S2 or S4. The phone is otherwise in pristine condition and was very well looked after. After speaking to someone from the social media team they told me my phone was being sent to a 3rd party for repairs only to be handed a huge quote 2 days later. If you google iPhone 6 bendgate issue you would see this is a manufacturer defect. <br> <br> Just a heads up. I would consider getting your iPhone from somewhere else if this is how they treat customers paying them a large amount of money every month.<br> <br> The same issue has already been reported on Hello Peter where another customer also had problems with Vodacom due to the Bendgate issue.<br> <br> http://hellopeter.com/vodacom/complaints/bend-iphone-no-replacement-r5000-repair-fee-***

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Replies (1)
Vodacom
Vodacom's reply13 May 2015, 12:50
Official
Hello dylanza,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team