iPhone 7 Upgrade - Double iPhone Charge and 10Gb Data Discrepency

<p>I upgraded my iPhone contract on 15 Oct, as it was due for an upgrade this month. Firstly, I was told that I will get 10 GB data for free as a promotional offer when upgrading. When I checked, I only received a pro-rata portion of the 10 GB and it expires 31 Oct already. So that does not help much (but at least it was free). I then checked my outstanding statement amount and it was more than the new contract should be. So I phoned the very unfriendly lady at the call center who was not interested in helping me. She said the rest of the 10 GB should be loaded on 1 Nov, and I am not sure when that will expire. But it is definitely not what the promotional offer stated.</p> <p>She also told me that the extra charge on my account is the cost of the new contract PLUS the charge of my old handset and this will be so for the next 3 months. I explained to her that this is not possible as an upgrade has never worked like that and that only the new contract should be charged like every other upgrade I have done for the last few years. But she was not interested. I subsequently checked and I did my previous upgrade in Oct 2016 which means that I had the previous phone for 24 months already and should not 'owe' Vodacom money for my previous phone for an additional 3 months.</p> <p>This is absurd and I am not sure whether this is theft, *****, or a misunderstanding and that Vodacom will correct this before the amount is deducted from my bank.</p>