IPHONE 7 PRE-REGISTRATION FARCE
<p>On the 5th October 2016 i pre-registered for the new iPhone 7 phone. I recevied an SMS confirming my pre-registration from the Vodacom Online Team. The SMS advised contact from the 7th-14th October 2016 to progress the process. Today is the 29th October 2016 and i have received no further communication. As per image provided this clearly constitutes a case of false advertising as the commitment for contact provided has not been met or a suitable alternative offered. This is not acceptable practice in any way. This is also not the first incidence where this has occured. This is the 3rd time i have pre-registered for a new device and not been contacted. I will thus be removing device based revenue from my contract billing by sourcing the phone from other suppliers when my contract is possibly renewed. I wil also suggest any others that I can influence to do the same. In time this may force some introspection to not treat customers with disdain and to follow up on promises made. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
