iPhone 7 pre-order confusing communication

<p>I placed a pre-order for an iPhone 7 plus on my contract that is due for an upgrade. When doing the upgrade the lady from the online department told me that I will be receiving the device on Friday. So today just to make sure about about it I was informed that they will only be shipping the phones on Friday and I will only receive it next week. Now I ask why pre-order if you dont receive the device on the day of release? Why am I receiving two answers??? I have tried the online service twice and they have failed and now with the third time it looks like it is going to be a third time. If it is infact so that I will only receive the device next week I would have rather used other options. Please Vodacom can someone please clear up the miss leading information that are being given? I have been a client since 1998 and have multiple contracts with you. But this service is unacceptable. What happened to how can I make you smile? Is or was that just a nice slogan? Hope to have some clear info regarding this and that I can change the review to a positive.</p>