mD
michael D

1 reviews | Active since Aug 2012

02 Nov 2016, 13:24

IPHONE 6SE Repair

<p>I booked my wifes Iphone 6SE in for screen replacement (took 4 week). I received it back only to find that the new screen was pixelated. I retuned it to the vodacom store and they sent it away again (3weeks), I received it back and had the same issue so once again wasted my time taking it back. Its now going on 10 weeks with no phone. Called them today and they cant seem to fix the problem, waiting on another screen to come from who knows where. going on 3 months now, whereby I am paying a monthly contract and I dont have my device. I suspect CPA here as it should be repaired in 21days. we going on 70days now and I still dont know when I will get my product back</p>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2016, 14:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team