GS
GEORGE S

1 reviews | Active since Aug 2011

13 Dec 2017, 09:14

Iphone 6s Plus Out of Stock

Morning On Monday 11th Dec2017 at 07h32 am i logged Request for Iphone 6s Plus 16gb in Silver based on the Online Special @ R299

Ref no was emailed to me. Since then (2days ago) i have called ********** 4 several time with no Agent answering even holding for more than 10 min at time. Even calling normal service did not help as Agents transferred me to same no & then no answer

When i called again this morning, i eventually got Agent to answer call & to be Told "SORRY, SOLD OUT"

This is unacceptable.!!! Poor service!!!

0
Replies (4)
Vodacom
Vodacom's reply13 Dec 2017, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Dec 2017, 12:09
Official

Dear client,

As per our recent interaction,

Your query has been addressed and assigned to the relevant supporting team.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

GS
GEORGE S's update16 Dec 2017, 21:53
Reviewer Update
Was called by Vodacom Customer Service "SHAD" & told not to speak to anyone futher as she will sort out. Was promised to try soure phone.. still waiting for feedback call 2days later Just more wasting my time!!!!
GS
GEORGE S's update18 Dec 2017, 10:21
Reviewer Update
Still waiting Vodacom for feedback.... !!!!!!