iPhone 6s Plus

I upgraded my contract through Vodacom online. That all went very well and I was impressed with the speedy delivery. My phone however randomly died one week later and I have now been on the phone with Vodacom Online for more than a week to get my phone picked up. <br> Now, not only has my phone not been picked up, but the whole process needs to restart once they have picked the phone up. <br> I have just gotten off the phone for the 2nd time today, I had to phone back as usual as no-one ever gets back to you when they promise to, and I STILL do not have a pick up number. <br> What ever you do people DO NOT USE the online service!! <br> It is great if you are really busy and do not have time, but heaven helps you if something goes wrong. At the moment I feel like cancelling my whole contract I am so peeved. I am not impressed at all.