RD
Ryan D

1 reviews | Active since Mar 2015

29 Nov 2016, 05:14

iPhone 6 Plus failure

<p>I currently have a flexi 200 contract paying R569 per month for an iPhone 6plus, the phone has now failed to operate and I have sent the phone to the iStore as the phone is out of warranty, they came back to me today with a quote of R2500 to repair the phone, I am not happy at all as I have taken meticulous care of the phone and was told it's a hardware problem, my phone is only 4 months out of warranty and I cannot be paying so much money per month for a phone that does not work, I have taken this up with apple support to and am yet awaiting feedback.<br />How can one pay for a phone that cannot even last the duration of the contractual period, again I take very good care of my things, glass screen protectors and silicone phone cover at all times, I am currently using an iPhone that is 6 years old at the moment which should say a lot.<br />As many people I use my phone for work but I solely rely on my phone for work as I need to run an app to receive work at all times, this app cannot run on an old device and I cannot go and buy myself another phone as I would then still be liable for the repayments and still pay my monthly bill to Vodacom.</p> <p>I approached the store to possibly upgrade early and was told that is not an option. all I would really like is for my phone to be repaired as this was not an act of negligence on my part, again I would like reiterate that I solely rely on my phone for work and cannot work without an android or iOS device.</p> <p>Should you need to communicate with me regarding this matter please email ********** /><br /></p>

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

RD
Ryan D's update29 Nov 2016, 09:52
Reviewer Update

I got a reply with no explanation, basically in simple terms I was told there is nothing they could do for me.... wow thank you Vodacom, we will definitely be moving our business elsewhere, please supply me with a cancellation fee!