1 reviews | Active since Mar 2015
iPhone 6 Plus failure
<p>I currently have a flexi 200 contract paying R569 per month for an iPhone 6plus, the phone has now failed to operate and I have sent the phone to the iStore as the phone is out of warranty, they came back to me today with a quote of R2500 to repair the phone, I am not happy at all as I have taken meticulous care of the phone and was told it's a hardware problem, my phone is only 4 months out of warranty and I cannot be paying so much money per month for a phone that does not work, I have taken this up with apple support to and am yet awaiting feedback.<br />How can one pay for a phone that cannot even last the duration of the contractual period, again I take very good care of my things, glass screen protectors and silicone phone cover at all times, I am currently using an iPhone that is 6 years old at the moment which should say a lot.<br />As many people I use my phone for work but I solely rely on my phone for work as I need to run an app to receive work at all times, this app cannot run on an old device and I cannot go and buy myself another phone as I would then still be liable for the repayments and still pay my monthly bill to Vodacom.</p> <p>I approached the store to possibly upgrade early and was told that is not an option. all I would really like is for my phone to be repaired as this was not an act of negligence on my part, again I would like reiterate that I solely rely on my phone for work and cannot work without an android or iOS device.</p> <p>Should you need to communicate with me regarding this matter please email ********** /><br /></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I got a reply with no explanation, basically in simple terms I was told there is nothing they could do for me.... wow thank you Vodacom, we will definitely be moving our business elsewhere, please supply me with a cancellation fee!
I got a reply with no explanation, basically in simple terms I was told there is nothing they could do for me.... wow thank you Vodacom, we will definitely be moving our business elsewhere, please supply me with a cancellation fee!
