TM
Thabiso M
1 reviews | Active since Mar 2019
05 Mar 2019, 16:15
Iphone 6 not yet fixed
Good Day
I would like to follow up on my claim that was sent from Cellucity.
They have been trying to get hold of this you on this number: ********** for weeks and haven’t managed to get through.
Today I tried this number and I get to old for 20 min then the call drops.
This is not fair because I’m paying for this insurance monthly and I’m not getting any good service from Vodacom.
I need this resolved.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Mar 2019, 18:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 18:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Mar 2019, 14:18Dear Thabiso,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 14:18
Official
Dear Thabiso,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team