iPhone 6 fingerprint issue

Hi,<br> <br> I have had an issue with my iPhone 6 which I got on contract at Vodacom, Fourways Mall. <br> <br> The device does not pick up my fingerprints. I have gone into the iStore as well as the Vodacare in Fourways who both informed me that I would need a new phone given the results of the Diagnostics tests. However, the issue is that I would be required to give my phone in and wait for TWO WEEKS to receive a new one. I am NOT prepared to be inconvenienced by your bad service. I have tried to escalate this to your call centre and your store but have still not been assisted. The reference number I was given is apparently \invalid"(***) when calling to follow-up.<br> <br> I cannot believe that such a big company could have such bad service! It's absolutely **********. <br> - A disgruntled client """