Iphone 6 CURVE!!???

<p>After 11-12 months my perfectly new and protected Iphone 6 just decided to bent in the middle of the back case.</p> <p>After sending the phone away and lots of confusing telecom discussions with Vodacom CRM staff whom is very un-helpfull as well as un-trained I am sitting with a still bent phone 22 days later. </p> <p>The "Ping-Pong" went something like this :</p> <p>You have Vodacom insurance, the phone will be replaced.</p> <p>O sorry we made a mistake you have no insurance, the phone cannot be repaired we are sending it back to Paarl.</p> <p>Phone under warranty will send back to repair centre.</p> <p>Phone shows external damage due to screen popping out of case, sorry no warranty repair.</p> <p>O yes case is bending backwards so the screen will pop out.</p> <p>Phone will be send to APPLE Head Office for assessment.</p> <p>Sorry Sir we cannot send the phone to Apple head Office because it is out of warranty.</p> <p>Yes Sir we understand that you reported the problem before end May 2016, but NOW the phone is out of warranty.</p> <p> </p> <p>And so the joke continues!</p> <p>My average debit order with Vodacom is R 1600 per month and I am treated like a total stranger.</p> <p> </p> <p>Job numbers was a nightmare as well ranging from ********** 9 to ********** 2 ?!</p> <p> </p> <p>Today 21 June 2016 I went to Vodacom Paarl Mall to enquire, because no final feedback was given, no I am in possession of my Iphone 6 CURVE once again.</p> <p> </p> <p>Very unhappy and frustrated I hope this letter lands on the right desk at Vodacom and someone with logic can see there is a product problem wiht my phone.</p> <p> </p>