BV
Bianca V

1 reviews | Active since May 2016

01 Jun 2016, 07:52

iPhone 6 booked in after 2 weeks

<p>I upgraded to the iPhone 6 in May and 2 weeks later my phone did not want to boot past the apple logo. I went to Vodacom in Canal Walk (Cape town) on the 25th May and was told that they would need to send my phone away. I called yesterday, 31st May, to follow up and was promised someone would call me and to date I have not received any call. (Job number ***3) I was also advised that I would need to pay for another glass screen protector and I feel this is ridiculous, as I did not even have my phone for 3 weeks. I do not want any discount, and feel that Vodacom or iPhone should pay for the inconvenience and lack of communication received. I was always a Vodacom fan and always telling my family and friends how good the brand is.. until now. Very dissapointed. Looking forward to hearing from you soonest.</p>

0
Replies (3)
Vodacom
Vodacom's reply01 Jun 2016, 09:43
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team

BV
Bianca V's update03 Jun 2016, 12:26
Reviewer Update

Still no response or feedback on my complaint.. pathetic!

BV
Bianca V's update06 Jun 2016, 05:48
Reviewer Update

Can I please get a response to my complaint????????