iPhone 6

Reported a faulty IPhone 6 to firstly Pavilion branch got told to go to Gateway \ Customer Care\" to get told we don't have a spare phone will contact you within the week- that's was over a month ago. Go back to Pavillion get promised by the floor manager who said he will sort it out. Well that was over 2 weeks ago. So Vodacom my phone has been giving me bad issues for over 2 months now, and I love the no care attitude - is this how clients are treated"