YG
Yaseera G

1 reviews | Active since Mar 2009

02 Feb 2015, 08:59

Iphone 5 got NO batterylife - still under warranty

JOB #***9<br> <br> This is my 3rd COMPLAIN! Phone NOW officialLY with VODACOM for 1 month!! The battery needs to be on charge FULL time to WORK - even if batterylife show 68...90% - the battery just DIES when I unplug charger<br> <br> I did pull the screen loose when I tried to get the protective cover OFF - this is NOT my issue (AS VODACOM REFUSE TO SORT PHONE OUT BECAUSE OF THIS)!!<br> <br> You can send me back the loose screen - BUT PLEASE SORT THE BATTERY OUT!!! I can't sit the whole day at a meter range at the charger for the phone to work!!!<br> <br> I've been a customer of Vodacom for 15 years, currently I have 5 contracts with them. The phone is UNDER WARRANTY - PLEASE SORT THE BATTERY OUT<br> <br> You can contact my Vodacom dealer on *** / *** - My PHONE IS at VODACOM so you cant contact me on MY CELLPHONE NUMER as it is NOT working for a MONTH now<br> <br> I will keep on POSTING every 5 days on Hellopeter untill this matter is resolved!!! The BATTERY got nothing to do with the fact that I pulled the screen loose - IN FACT, IF THE BATTERY DIDNT GIVE PROBLEMS, I WOULDNT HAD TO TAKE PROTECTIVE COVER OFF...... AND THE SCREEN WOULD HAVE BEEN PERFECTLY FINE!<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 11:21
Official
Hello Yasi,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team