HE
Hendrik E
1 reviews | Active since Dec 2023
14 Dec 2023, 20:40
Iphone 15 pro battery
The worst experience of my life Vodacom could not assist me with my phone that has a battery problem. At first they said they cant do it and after some encouragement they finally offered to help me. They only took my info of my battery from my settings and claimed this as a diagnostic test. My ne iphone 15 pro is dropping battery percentage at a fast pace and cant keep up with the iphone 14 plus They still dont want to send it to istore or exchange it althou it is whithin its 7 day period of purchase
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Replies (2)
Vodacom's replyOfficial
15 Dec 2023, 07:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2023, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2023, 09:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/12/15 at 09:35:13, at the time if our call to you, you were at the customer Vodashop Middelburg to sort out the battery issue of the iPhone. As you've advised you are receiving assistance at Middelburg Vodashop whereas you were not receiving assistance at the previous Vodashop. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2023, 09:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/12/15 at 09:35:13, at the time if our call to you, you were at the customer Vodashop Middelburg to sort out the battery issue of the iPhone. As you've advised you are receiving assistance at Middelburg Vodashop whereas you were not receiving assistance at the previous Vodashop. Regards Vodacom Consumer Website Team
Best regards,