JvdM
Jean van der Merwe
1 reviews | Active since May 2019
31 Jan 2021, 23:44
iPhone 12 128GIg white
Pathetic service from Vodacom. I took out an iPhone 12 128GIg white on contract and returned the phone after 1 day of having due to a defective display this being in December and it’s February tomorrow and I still have not received my replacement unit. They are easy so to take the money from my account but can’t even tell me when I will be receiving my replacement unit. I have been calling Cape Gate branch and they keep spinning stories to me. I’m going to take this further enough is enough
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Replies (2)
Vodacom's replyOfficial
01 Feb 2021, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2021, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JvdM
Jean van der Merwe's updateReviewer Update
03 Feb 2021, 07:25HI
Still waiting to be contacted. This is really bad service from Vodacom side
Regards
Jean
Still waiting to be contacted. This is really bad service from Vodacom side
Regards
Jean
JvdM
Jean van der Merwe's update03 Feb 2021, 07:25
Reviewer Update
HI
Still waiting to be contacted. This is really bad service from Vodacom side
Regards
Jean
Still waiting to be contacted. This is really bad service from Vodacom side
Regards
Jean