MM
Mamela M
1 reviews | Active since Sept 2017
26 Sept 2019, 15:20
iPhone 11 upgrade
I app**** for a contract upgrade online last Friday(20th September) and no one from the confirmations department has called me yet. I don't get what's taking forever for them to confirm my order.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Sept 2019, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
Mamela M's updateReviewer Update
27 Sept 2019, 12:03I am still waiting to be contacted.
MM
Mamela M's update27 Sept 2019, 12:03
Reviewer Update
I am still waiting to be contacted.
MM
Mamela M's updateReviewer Update
27 Sept 2019, 14:16After calling the after sales department for the 100th time, I now find out that my order was only processed yesterday, when I placed it on Friday last week. Now they claim they are out of stock. This is such bad customer service, I am livid.
MM
Mamela M's update27 Sept 2019, 14:16
Reviewer Update
After calling the after sales department for the 100th time, I now find out that my order was only processed yesterday, when I placed it on Friday last week. Now they claim they are out of stock. This is such bad customer service, I am livid.
Vodacom's replyOfficial
03 Oct 2019, 12:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2019, 12:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team
Best regards,