IP address renewal

Item: Vodacom
Rating: 4
Author: Colette B

I have been without Fiber since 20 August 2021 with Reference SR***. I was called this morning and informed our IP address has expired and an agent will call back. Still waiting and no callback. I need our IP address renewed ASAP please. I work from home.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Aug 2021, 14:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Aug 2021, 14:07

Official

Best regards,

Vodacom's replyOfficial

25 Aug 2021, 10:38

Dear Colette Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your fibre connection has been restored.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team

Best regards,

Vodacom's reply25 Aug 2021, 10:38

Official

Best regards,

IP address renewal

About

Community

Businesses

Follow Us