IOT nightmare

Our business acquired a contract with Vodacom through a third party for 20 IOT sims. We were not properly informed beforehand that the contract will be for 2 years. We are a startup business and our contract with our client expired and we no longer need this service. When trying to cancel this contract, the third party consultant simply provided a quote for the outstanding amount on the 20 IOT sims.

I therefore contacted vodacom directly to try and resolve the issue. Speaking to the call centre about an IOT contract proved to be nearly impossible. I only received feedback when contacting the sales department and asking for assistance. I was transferred to many different departments before speaking to a consultant.

The only positive experience was talking to this consultant. She did her very best to find out what my contract entailed and I was given en email address. I sent my cancellation request to this address on 11 April.

To this date I have not so much as received a confirmation that vodacom has seen my request.

I am very dissapointed and despondent as dealing with vodacom on IOT matters seems impossible.