ML
Mlungisi L

1 reviews | Active since Apr 2021

06 Jan 2025, 08:50

*******ion

Vodacom had stole a lot of money from me in last 6 months from June till today. When I buy voice bundle to make calls, I will receive an sms saying my data bundle has been provisioned. When I check that data bundle it says zero balance every day since June I’ve been dealing with this issue. Today it became worse. Yesterday I bought voice bundle for 3 days and again I received an sms about data being provisioned instead of voice bundle. Today they sent an sms saying voice bundle for 3 days it now active valid until midnight but it for 3days. This service provider is *******ed to the core. Even after this SMS I can’t make calls it says insufficient airtime.

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2025, 10:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team