RF
Rosali F
1 reviews | Active since Jan 2013
04 Jun 2024, 14:25
*******ion
Recently they change their app to vodapay. I no longer have access to manage my account whilst roaming (travel extensively for business) and away a lot. they don't solve the issue. keep closing the inquiry unresolved. I can't access it through my main account on website as only directs me to the app when you select manage account. but you can't install the app outside of the country as hard coded not to. so you have zero access to the *****ulent activities and extra charges they charge you on your account. *******ion at maximus! unacceptable when pay extra to have these services. do better Vodacom! your services and help in solving the matter are rated at below zero.
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Replies (1)Vodacom's replyOfficial
05 Jun 2024, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2024, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
