AC
Andre C

1 reviews | Active since May 2016

14 Feb 2018, 15:11

Invoices combined after requesting NOT TOO

I have three Vodacom contracts. When logging into my online account it only gives me a Combined Invoice for all 3 numbers, instead of individual invoices. The company I work for pay our cellphones but without any invoice on my specific number I cannot do so. I have requested Vodacom to email me separate invoices each month for my number but I still only receive combined invoices for all 3 numbers. I CANNOT submit an invoice with the total being for all 3 numbers I have with Vodacom. I need my invoice for my number ALONE! How hard can this possibly be. This has been going on since October last year and still I struggle. This is ridiculous! PLEASE FIX THIS! I need my individual invoices as a matter of urgency!

0
Replies (3)
Vodacom
Vodacom's reply14 Feb 2018, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Feb 2018, 10:15
Official

Good day,

Feedback has been provided.

Regards,
RM

AC
Andre C's update15 Feb 2018, 11:09
Reviewer Update
Please note that this has not been resolved. I received emails yes but NO invoices as requested. In the emails it has been stated that I cannot get an individual invoice but my other two contract numbers can so how is this possible? Every month last year I was able to download an invoice for my number only now since December I cannot.... seems a bit unlikely