JG
Jaqueline G
1 reviews | Active since Aug 2021
07 Aug 2025, 09:20
Invoices | Can we have them before our deadlines???
I have been struggling to obtain an invoice for my Vodacom Fibre for months now. For the past four consecutive months, I’ve been unable to access the current month’s invoice on or before the 7th.
How difficult can it be to generate a simple invoice (not an account statement) in a timeous manner? This seemingly small piece of documentation is essential for submission to my employer — yet it feels as though Vodacom couldn't care less.
We all work with deadlines, and receiving the invoice only after the 15th is far too late to be of any practical use.
After 20 years with Vodacom, I’m seriously starting to consider other options.
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Replies (1)Vodacom's replyOfficial
07 Aug 2025, 09:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2025, 09:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
