1 reviews | Active since Mar 2013
Invoiced for a service I didn't request!
<p>Vodacom sales department called me and said that they would like to send me a gift from Vodacom - a 3G mobile wifi device. They confirmed several times that I would not be charged for the device and sim. I have not opened the device as yet, nor activated the sim card that came with it, and I am now being charged an extra R119 on my monthly invoice. I have called the Vodacom service centre almost every week for 2 months, and still no one has been able to help me, nor call me back with a resolution.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I would like to apologise for the inconvenience caused in this regard. I have escalated this matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
I would like to apologise for the inconvenience caused in this regard. I have escalated this matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
To follow up on this - I have since been contacted by a Vodacom consultant, Balungile Bianca Qwab, whose service was excellent and arrangements have been made to cancel the contract and refund me.
To follow up on this - I have since been contacted by a Vodacom consultant, Balungile Bianca Qwab, whose service was excellent and arrangements have been made to cancel the contract and refund me.
Apologies - a consultant from Mondo. Thank you!
Apologies - a consultant from Mondo. Thank you!