bM
belinda M

1 reviews | Active since Jun 2016

14 Mar 2017, 15:35

Invoice STILL not sorted!!

<p>I wrote a complaint on HelloPeter on 19th Jan regarding an double handset deduction on my monthly invoice. The matter was resolved for THAT month (December), however the double deduction continues to be decucted on a monthly basis. I already had to pay a double deduction for January for a handset I don't own!!!</p> <p>I went into the Brooklyn store who refered me to the accounts department via email. However now I'm sitting with a <strong>invoice for</strong> <strong>February of R8,715.62</strong> - the bulk being 'equipment'!!!! For what????</p> <p>I'm at a total loss as to what to do and how to resolve this once and for all. PLEASE PLEASE PLEASE can this be sorted and corrected - gaurenteed if you are going to try and deduct that monies from my account end of the month it will bounch - I don't have that kind of money lying around!!! </p> <p>Please sort this out - my next step will be contacting the ombutsman and taking legal action.</p> <p> </p> <p>With Thanks, Belinda </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply14 Mar 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Mar 2017, 08:46
Official

Dear Client

The Retentions Team created a credit for the charge and once approved it will reflect in the Vodacom account reducing the balance.

Kind regards

Vodacom Consumer Website Team