GB
Gordon B

1 reviews | Active since Jan 2014

07 Feb 2018, 14:14

Invoice request not done after 5 months and repeated calls

I have 5 separate accounts with Vodacom. when I took out a new cell contract, they decided to combine this new account into one invoice with my main account. I have called every month since September 2017 and asked for these accounts to be separated. I do not want and never asked for a combined Invoice.

I receive SMS's stating that my query has been resolved only to find at the end of the month that it is not. I have also been told that if I have multiple accounts, they will be combined. This is nonsense as my other accounts are not combined.

Vodacom please sort this out once and for all

0
Replies (4)
Vodacom
Vodacom's reply07 Feb 2018, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

GB
Gordon B's update09 Feb 2018, 12:46
Reviewer Update
So, 2 days have passed and Vodacom has not contacted me as they said they would. No surprise I suppose !!! I did receive a text message to say that my query with reference number 1- ********** ********** has been resolved and another to say that the query has been closed. This exactly the same messages I have received in the past but nothing was done!!!
Vodacom
Vodacom's reply14 Feb 2018, 09:26
Official

Dear Gordon

Kindly be advised we have responded to you with feedback via email.

Have a pleasant day further!

Regards,

RJ

GB
Gordon B's update30 Mar 2018, 18:44
Reviewer Update
So, Rudi-Jo (RJ above ?) initially rep**** to me via email and said that the problem was resolved, but guess what? The problem is still not solved and Rudi-Jo does not reply to my emails anymore. Pathetic Vodacom. I am going to escalate the issue as high as I can and use Rudi-Jo's emails to show what happened