1 reviews | Active since Jan 2014
Invoice request not done after 5 months and repeated calls
I have 5 separate accounts with Vodacom. when I took out a new cell contract, they decided to combine this new account into one invoice with my main account. I have called every month since September 2017 and asked for these accounts to be separated. I do not want and never asked for a combined Invoice.
I receive SMS's stating that my query has been resolved only to find at the end of the month that it is not. I have also been told that if I have multiple accounts, they will be combined. This is nonsense as my other accounts are not combined.
Vodacom please sort this out once and for all
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Gordon
Kindly be advised we have responded to you with feedback via email.
Have a pleasant day further!
Regards,
RJ
Dear Gordon
Kindly be advised we have responded to you with feedback via email.
Have a pleasant day further!
Regards,
RJ
